Notice to Buyers
To ensure that all products are good quality, we only have a limited stock. If we lack stock after you paid, we will make the productions within 10-14days ASAP and we will contact you by email or phone.
Special customized goods are generally 20-30 working days, we will start the production after you confirmed the designs. Under special circumstances such as required overtime work completed, please email instructions to us.
Method of payment
- Direct deposits in our bank account
The Hongkong and Shanghai Banking Corporation Limited
Account name﹕ OAPES (Hong Kong) Company Limited
Account number﹕ 652-788514-838
- Paypal or Credit Card
- Telegraphic Transfer (T/T) (only for Oversea)
Account Name: OAPES (Hong Kong) Company Limited
Account Number: 652-788514-838
Bank Name: HSBC
Bank Address: 1 Queen's Road Central, Hong Kong
Swift Code: HSBCHKHH
Delivery methods and timing
For enquiries, please contact (+852 35202460) or email us at firstname.lastname@example.org
Please leave us your name/ mobile numbers and the purchase of goods informations, we will reply you within 1-2days.
Post by Surface Mail / Express Mail Service EMS (Hong Kong and Oversea)
After your payment is completed, we will post the goods within 3 working days (except special order items), and will inform you that the parcel number by email. You can check the delivery status, estimated a total of 3-7days.
Calculation method of postage
In Hong Kong
Buy 1 item, the Local Packet charge HK$30
The total amount over HK$1000, the Local Registered Packet free of charge
China (SF Express)
First 2KG delivery charge HK$80
Express Mail Serive to Asia (including Macau, Taiwan, Japan, Singapore, Thailand, New Zealand and Australia)
First 1KG delivery charge HK$200
Express Mail Serive to Europe and the United States/ Canada (including United Kingdom, Germany, France, the United States and Canada)
First 1KG delivery charge HK$300
Customers from the other countries, you can email queries postage first, thank you!
Online order returns description
We only accept the customer to return the wrong product that we sent out, please contact us within 3days to arrange changing the correct product. Returned product must be new, including the original packing, otherwise we reserve the right to refuse accepting returns. If the product consumers personal damage caused by improper use, wear and tear, dirty or lose any parts, we will also not accept returns .
Our products are 1 year warranty for non personal damage.
Products purchased in our company for any damage, please bring it and visit our PMQ shop. When we receive the damaged item, we will send you the repair notice, including the repair cost and time by on site or through email.